NOC · 24/7 OPERATIONS

ABDULRAHMAN
ISKANDAR

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01 About

Network engineer working 24/7 shift-based NOC operations — monitoring, troubleshooting and escalating across live production infrastructure. CCNA certified. I keep tickets clean, handovers complete, and networks up.

0endpoints monitored
0incidents / day
0SLA response cap
0shift coverage
noc@iskandar:~ 

        

      

    

  


  
  

    

      
02 Skills

      

        

          
Networking

          

            TCP/IPIP AddressingDNSDHCP
            VLANsRouting & Switching
          

          CCNA certified
        

        

          
Troubleshooting

          

            pingtracerouteInterface checks
            Log reviewConnectivity validation
          

        

        

          
Monitoring & Ticketing

          

            Endpoint health monitoringReal-time alert handling
            ServiceNowEscalation trackingLifecycle documentation
          

        

        

          
Systems

          

            Windows 10/11Windows ServerActive Directory
          

        

      

    

  


  
  

    

      
03 Proof of work — live labs

      

        I don't just list skills — I run them. This site hosts a working NOC simulation
        and a hands-on CCNA lab track: real IOS terminal, interactive topologies,
        SLA timers. Every case I resolve is logged publicly — root cause, actions taken, time-to-resolve.
      

      

      

        
          
⬢ NOC LAB

          
Live incident simulations — SNMP alarms, P1 outages, ServiceNow-style tickets,
             caller triage, escalation decisions. Solved under the clock.

          Enter the NOC →
        
        
          
⬢ NETWORK LAB

          
Troubleshooting cases plus the CCNA roadmap — hands-on labs with live
             objective tracking: VLANs, subnetting, routing, Packet-Tracer style.

          Enter the lab →
        
      

      

    

  


  
  

    

      
04 Experience

      

        

          

          

            
DEC 2025 — PRESENT

            
IT Field Engineer

            
Jeraisy / SITA

            
    
              
  • Monitor 50+ endpoints, network devices and services in real time in a 24/7 shift-based NOC — catching alerts, degradation and outages within a strict 1-hour SLA, including live incidents.
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  • First-level troubleshooting for 20+ daily incidents with ping, traceroute, interface checks and log review; resolve L1 independently, escalate to L2/L3 with complete diagnostic notes.
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  • Log every incident, action and resolution in ServiceNow — accurate, audit-ready tickets across the full incident lifecycle.
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  • Coordinate with L2/L3 teams and stakeholders during escalations and maintenance windows, following approved SOPs.
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  • Daily operational reports and thorough shift handovers; routine health checks, backup verification and Active Directory administration.
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JUN 2024 — JAN 2025

            
Network Engineer (Co-op)

            
Saudi Research & Media Group (SRMG)

            
    
              
  • Monitored LAN/WAN connectivity across a multi-site enterprise environment; first-level troubleshooting with ping, traceroute and VLAN diagnostics.
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  • Documented recurring faults and standard resolutions in an internal knowledge base — supporting SOP development and cutting repeat escalations.
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  • Worked with senior network engineers on escalated incidents, tracking issues through to resolution.
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05 Credentials

      

        

          
CERTIFICATION

          
Cisco Certified Network Associate

          
CCNA · Credential ID CSCO15038994

          verified
        

        

          
EDUCATION

          
BSc in Information Technology

          
Jazan University · 2020 — 2024

        

      

    

  


  
  

    

      
06 Let's connect

      
Open to network engineering & NOC roles.

      

        Abdulrahman@iskandar.work
        LinkedIn
      

      
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